Once an order is placed there are no cancellations after 24 hours. To exchange there is a $25 USD fee per bundle. No REFUNDS. Exchanges are only valid within 7 days of signature. We will not exchange any item that has been colored or altered from its natural state. If there is a problem with the order you must contact us only via email at firstname.lastname@example.org. Please submit pictures. The product will be sent back at the purchasers expense. We recommend you use a shipping provider with a signature confirmation and insurance to protect yourself and your package. All merchandise must be physically received before and exchange can be processed. Exchange will only be for the original order. The exchange process could take 5-7 days from start to finish.
Federal law states you can not return human hair products that has been used. We hold to the strict policies in regard to the federal law, health regulations, and hygiene concerns. If the item is removed from the bundle and used in any visible manner any refund or exchange policies are voided.